Arrival & Departure Information

Directions and Property Access

Directions to the property and key access details will be emailed to the booking guest’s email address after the payment is completed and another one, a day prior to the arrival date and the code for the key box will be sent via SMS text message 30 minutes before your check-in time on the day of your arrival (unless otherwise advised). If the email does not arrive in your inbox please in the first instance check your clutter and/or junk email and if you still have not received it please contact our team on +61 (2) 4862 5200.

Check In & Check Out

Holiday Rental Specialist’s standard check-in time is 3 pm and check-out time is 10 am. During the busy months of December and January, the check-in time is 4 pm to facilitate peak back-to-back changeovers.

We offer a complimentary early check-in or late check-out time as a gesture of goodwill where booking and housekeeping schedules allow. Note that due to demand and housekeeping pressures, no early check-ins or late check-outs will be granted during the months of December and January. The safest way to secure an early check-in or later check-out is to book the property for an extra night. Contact us to see if we can offer a special rate for this extra night. All Sunday late check outs must be requested and approved prior to 5 pm on the Friday evening prior. All complimentary early check-ins or late check-outs must be confirmed in writing so that our housekeeping team are informed accordingly.