Arrival & Departure Information
Directions and Property Access
Directions to the property and key access details will be emailed to the booking guest email address at 4pm two days prior to arrival. If the email does not arrive in your inbox please in the first instance check your clutter and / or junk email before calling us on +61 (2) 4862 5200.
Check In & Check Out
Holiday Rental Specialist standard check in time is 3pm and check out time is 11am.
We can offer you a complimentary one hour extension of the check in or check out time as a gesture of goodwill.
If you would like to arrive any earlier than 2pm or enjoy a lazy check out, there is a surcharge associated. The surcharge for properties sleeping up to 6 people is $75 and for properties over 6 people is $150 (subject to availability as some properties do not offer this service). This will allow you to arrive at 9am or depart at 5pm.
PLEASE NOTE: if we take a back to back booking, which forces a same day turn around we will not be able to honour the earlier/later time, of course a refund will be provided in this instance.
The safest way to secure a later check out or early check in is to book the property for an extra night, please contact us to see if we can offer a special rate for this extra night.
Please advise us if you would like to take up any of the above as we will need to adjust the booking accordingly.