Arrival & Departure Information

Directions and Property Access

Directions to the property and key access details will be emailed to the booking guest’s email address 14 days prior to arrival and the code for the key box will be sent via text at 3:30 pm on the day of arrival. If the email does not arrive in your inbox please in the first instance check your clutter and/or junk email and if you still have not received it please contact our team on +61 (2) 4862 5200.

Check In & Check Out

Holiday Rental Specialist’s standard check-in time is 4 pm and check out time is 10 am.

We can offer you a complimentary early check-in or late check out time as a gesture of goodwill where booking and housekeeping schedules allow. Please call our team to request this prior to your arrival. Please note that due to demand and housekeeping pressures, no early check ins or late check outs will be granted during the months of December and January.

The safest way to secure a later check out or early check in is to book the property for an extra night, please contact us to see if we can offer a special rate for this extra night. Please note that Sunday late check outs must be requested and approved prior to 5 pm on the Friday evening of that week.
Please advise us if you would like to take up any of the above offers as we will need to advise housekeepers and adjust the booking form accordingly.