Arrival & Departure Information

Directions and Property Access

Directions to the property and key access details will be emailed to the booking guest’s email address 7 days prior to arrival and the code for the key box will be sent via text at 2 pm on the day of arrival. If the email does not arrive in your inbox please in the first instance check your clutter and/or junk email and if you still have not received it please contact our team on +61 (2) 4862 5200.

Check In & Check Out

Holiday Rental Specialist’s standard check in time is 4 pm and check out time is 10 am.

We can offer you a complimentary one-hour extension of the check in or check out time as a gesture of goodwill if possible, please call our team to request this prior to your arrival.

If you would like to arrive any earlier than 4 pm or enjoy a lazy check out, there is a surcharge associated. The surcharge for properties sleeping up to 6 people is $75 and for properties over 6 people is $150 (subject to availability as some properties do not offer this service).

Please note if we have a back to back booking, which forces a same day turn around we will not be able to honour the earlier/later time, of course a refund will be provided in this instance.

The safest way to secure a later check out or early check in is to book the property for an extra night, please contact us to see if we can offer a special rate for this extra night. Please note that Sunday late check outs must be requested and approved prior to 5 pm on the Friday evening of that week.

Please advise us if you would like to take up any of the above as we will need to adjust the booking accordingly.