Frequently Asked Questions
All the information and directions will be emailed to you 3 days prior to your arrival when you
have paid in full.
No, all our properties are fitted with a key safe and you will be given your unique code to access the safe when you have paid in full and on your arrival day.
Check in time is 3pm and check out is 11am. This changes in December and January to 4pm check in and check out 10am. An earlier check in or late check out may be available please talk to our team. This may change during school holidays to allow our housekeepers time to clean the properties.
Yes, all our properties are a minimum two-night stay. During peak times the minimum night stay is 5 nights.
Most of our properties have a full linen service included in the tariff. Each property on the website will say if it is included or BYO linen. Holiday Rental Specialists do provide an option to rent linen at an extra cost. The information is under the Guest Information tab on our website.
All our properties are set up as a ‘home from home’ and are equipped accordingly. The properties will have supplies to get you through the first night or two, toilet paper, dish washing tablets, washing powder etc. Most properties also have a revolving pantry.
Cots and Highchairs are supplied at some of our homes. If not, then Holiday Rental Specialists do offer these at a very reasonable rate subject to availability. See our Guest Information tab on the website for details.
We have many pet friendly properties which are listed on the website, search by feature and go to our Pet Friendly category. A surcharge may be applicable for bringing your pet.
The deposit and booking service fees are non-refundable. We may be able to transfer your booking to a different date or reduce the stay at our discretion. A transfer fee will be applicable. Please refer to our Terms and Conditions for the full details.
The bond is our security against any damages done to the property during your stay, and any cleaning required above those laid out in the Terms and Conditions. This is refundable providing the conditions of your stay are met and not breached.
All wedding venues need to be licensed by the local authorities. Holiday homes are generally not licensed. We also have a strict no party policy. Only guests staying at the property can be present.
We have a strict no party policy. Only guests staying at the property can be present.
Some of our properties do allow Schoolies if you agree to provide a cash bond to be held in
trust and provide ID for guests staying at the property. See our Terms and Conditions for the
full detail and it is best to talk to our team on 1300 625 200.
Yes, only the number of people stated on the property website description can stay at the property.
Each holiday property is equipped for a specific number of guests. No tents, mattresses, caravans or more cars than the property accommodates are allowed. See our Terms and Conditions for further detail.
All our properties have an internal no smoking policy.
We understand that accidents do happen. Please report all accidents to our office 1300 625 200 as soon as possible.
Travel insurance is not compulsory, but we recommend you take out domestic insurance to cover you for medical conditions, event cancellations or other situations that may restrict your travel.