Frequently Asked Questions

How do I find the property?

All the information and directions will be emailed to you 3 days prior to your arrival when you
have paid in full.

Do I have to pick up keys to the property?

No, all our properties are fitted with a key safe and you will be given your unique code to access the safe when you have paid in full and on your arrival day.

What time is check in and check out?

Check in time is 3pm and check out is 11am. This changes in December and January to 4pm check in and check out 10am. An earlier check in or late check out may be available please talk to our team. This may change during school holidays to allow our housekeepers time to clean the properties.

Do you have a minimum night’s stay?

Yes, all our properties are a minimum two-night stay. During peak times the minimum night stay is 5 nights.

Is linen provided?

Most of our properties have a full linen service included in the tariff. Each property on the website will say if it is included or BYO linen. Holiday Rental Specialists do provide an option to rent linen at an extra cost. The information is under the Guest Information tab on our website.

What do I need to bring with me?

All our properties are set up as a ‘home from home’ and are equipped accordingly. The properties will have supplies to get you through the first night or two, toilet paper, dish washing tablets, washing powder etc. Most properties also have a revolving pantry.

Is there a Cot and Highchair at the properties?

Cots and Highchairs are supplied at some of our homes. If not, then Holiday Rental Specialists do offer these at a very reasonable rate subject to availability. See our Guest Information tab on the website for details.

Can I bring my pet on holiday?

We have many pet friendly properties which are listed on the website, search by feature and go to our Pet Friendly category. A surcharge may be applicable for bringing your pet.

If I cancel my booking will I get my money back?

The deposit and booking service fees are non-refundable. We may be able to transfer your booking to a different date or reduce the stay at our discretion. A transfer fee will be applicable. Please refer to our Terms and Conditions for the full details.

What is the Bond?

The bond is our security against any damages done to the property during your stay, and any cleaning required above those laid out in the Terms and Conditions. This is refundable providing the conditions of your stay are met and not breached.

Can I hold my wedding reception at the property?

All wedding venues need to be licensed by the local authorities. Holiday homes are generally not licensed. We also have a strict no party policy. Only guests staying at the property can be present.

Can I hold a party at the property?

We have a strict no party policy. Only guests staying at the property can be present.

Can my friends and I make a booking for Schoolies?

Some of our properties do allow Schoolies if you agree to provide a cash bond to be held in
trust and provide ID for guests staying at the property. See our Terms and Conditions for the
full detail and it is best to talk to our team on 1300 625 200.

Is there a maximum number of people who can stay at the properties?

Yes, only the number of people stated on the property website description can stay at the property.

Can I put a tent in the back garden for extra guests?

Each holiday property is equipped for a specific number of guests. No tents, mattresses, caravans or more cars than the property accommodates are allowed. See our Terms and Conditions for further detail.

Can I smoke at the property?

All our properties have an internal no smoking policy.

What shall I do if something breaks during my stay?

We understand that accidents do happen. Please report all accidents to our office 1300 625 200 as soon as possible.

Do I need travel insurance?

Travel insurance is not compulsory, but we recommend you take out domestic insurance to cover you for medical conditions, event cancellations or other situations that may restrict your travel.