Last updated: 7 January 2026

1. Who we are
   Holiday Rental Specialists (trading as All About Property Management) (‘we’, ‘us’, ‘our’) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your information in connection with our real estate and property management services.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy is available on our website and will be updated as needed.

2. The information we collect
   We only collect personal information that is reasonably necessary for our business. The type we collect depends on your relationship with us.

• Guests & Tenants: Name, contact details, date of birth, identification details (e.g., driver’s licence for verification), payment information, booking and communication history.
• Property Owners & Landlords: Name, contact details, bank account details, property ownership details, and tax information for payments.
• Job Applicants: Name, contact details, resume, employment history, and qualifications.
• Suppliers & Contractors: Business contact details, ABN, and payment information.

We only collect sensitive information (e.g., health information for accessibility needs) with your consent or where required by law.

3. How we collect your information
   We collect information directly from you via forms, emails, phone calls, contracts, and our website. Where necessary and lawful, we may collect information from third parties like referees, publicly available sources, or other service providers.

If we receive unsolicited personal information we did not request, we will lawfully destroy or de-identify it.

4. Why we collect and how we use your information
   We collect and use your information to:

• Provide, manage, and improve our property services (bookings, management, maintenance).
• Verify your identity and process transactions.
• Communicate with you about your bookings, properties, or enquiries.
• Comply with legal obligations, including tenancy and property laws.
• Assess job applications and manage supplier relationships.

We will not use your information for a purpose unrelated to the primary reason for collection without your consent, unless permitted by law.

5. Disclosure of your information
   We may disclose your personal information to:

• Service Providers: Such as cleaners, maintenance workers, IT and booking system providers, and professional advisers.
• Authorities: Where required or authorised by law (e.g., to government bodies, law enforcement, or in an emergency).

We take reasonable steps to ensure third parties handle your information in accordance with privacy laws.

6. Sending information overseas
   Some of our service providers (e.g., cloud storage or booking platforms) may be located outside Australia. Before disclosing your information overseas, we take reasonable steps to ensure the recipient protects your information in a way that aligns with Australian privacy standards. By using our services, you consent to such transfers where we have taken these steps.
7. Direct Marketing
   We may use your contact details to send you news, offers, or information about our services that may interest you. You can opt out of receiving these communications at any time by using the unsubscribe link in our emails or by contacting us. We will not use your sensitive information for direct marketing without your explicit consent.
8. Your privacy choices: anonymity, access, and correction

• Anonymity: Where lawful and practicable, you may interact with us anonymously (e.g., general enquiries). However, for most services like booking a property, we need your personal details.
• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request that we correct any information that is inaccurate, outdated, incomplete, irrelevant, or misleading.

To request access or correction, please contact our Privacy Officer using the details below. We will respond within a reasonable time and may charge a fee for providing access. If we refuse your request, we will provide written reasons.

9. Security and Data Quality
   We take reasonable steps to:

• Protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
• Ensure the information we hold is accurate, up-to-date, and complete.
• Destroy or de-identify personal information when it is no longer needed for any purpose and when we are not required by law to retain it.

10. Complaints
    If you believe we have breached your privacy, please contact our Privacy Officer first. We will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. How to contact us
    For privacy enquiries, access/correction requests, or complaints, please contact:

The Privacy Officer
Email: privacy@holidayrentalspecialists.com.au
Phone: (02) 4862 5200
Post: PO Box 2533, Bowral NSW 2576