We are experiencing a high volume of calls regarding the updated restrictions. If you or any of your guests are located in one of the hot spots, please see our cancellation policy below as outlined in our terms and conditions:
‘220.127.116.11 Cancellation due to government restrictions on travel
In the event of a forced cancellation due to government restrictions on travel, guests will be offered a postponement of their booking. A credit voucher to the value of the original booking will be issued. This will be valid for 12 months from the issue date. The original deposit will be held in trust and credited to the new booking. There are no refunds in these circumstances unless genuine hardship can be proven.’
If you have any further questions about our policy or wish to reschedule your booking, please email email@example.com and we will respond to your enquiry as soon as possible.
For more information on the restrictions on greater Sydney, click here.