Pandemic Update – COVID-19
Thursday 2nd April 2020
These are certainly challenging times for Australia and the world. The Australian Government is monitoring the outbreak of COVID-19. Due to the travel restrictions that have been put in place for regional Australia we are unable to take any bookings for dates of stay before 31 May 2020. (This date will likely extend as we monitor government announcements and the situation)
Holidays, self-isolation, and “stress breaks” do not constitute essential travel. All bookings for essential travel will need to be accompanied by evidence of the purpose of that travel.
We are very willing to accommodate essential workers and will do all we can to assist those people. If you would like to book a property for a reason deemed “essential travel”, please contact us via phone to discuss.
Holiday Rental Specialists have updated our cancellation policy. Our existing terms quite clearly stated that the bookings are non-refundable. However, with the current crisis in mind our current policy is in line with the offerings from other travel companies and airlines all over the world.
There are two options:
1. Move your booking to an arrival date within 12 months of the original booking dates.. Any increase in tariff applicable for the new dates will need to be paid where applicable. This option is most suitable if you know the dates you would like to move to.
2. Receive a credit voucher for the value of the booking which will be valid for 12 months from the date of issue. This voucher is not refundable or redeemable for cash. This is the best option if you are not sure when you would like to take your trip.
We fully acknowledge that moving dates or issuing a credit voucher rather than a full refund may not suit everyone, but we are left without another option. The COVID-19 pandemic has decimated the Travel Industry and Holiday Rental Specialists is not immune to its effects.
From the team at HRS we wish you and your family all the best for staying healthy and safe over the coming weeks and we look forward to having you stay when it is safe to do so.