Guests are solely responsible for their belongings whilst staying at the property and are required to take the usual steps to prevent any property loss, including locking premises and vehicles when not attended.
If personal property is left behind and it is discovered by one of our housekeepers they will place the property in the Lost & Found property store at our nearest office. We will call you and request that you send us a pre-paid postal bag so that we can return the item to you.
If you realise that you have forgotten something then give us a call, we will contact the housekeeper to see if they have found it, then we will request the prepaid bag as above. We can not guarantee the item will be found.
We do reserve the right to charge a $25 fee to collect or search for lost items from a property if they are not found by the housekeeping team. If the property is not claimed within 30 days, it will be disposed of.