A complete list of services you can expect from a professional manager.
If you’re considering hiring a holiday rental manager, you probably want to know: “What services do they actually provide?”
This article gives you a complete, transparent list of services offered by full‑service holiday rental managers.
Full‑service holiday rental management includes:
1. Marketing and listing services
| Service | What it means |
|---|---|
| Professional photography | High quality images, floor plans, and video walkthroughs. |
| Compelling copywriting | SEO optimised descriptions that highlight your property's best features. |
| Multi platform distribution | Listings on Airbnb, Stayz, Booking.com, and a direct booking website. |
| Review management | Soliciting positive reviews and professionally responding to negative ones. |
| Direct booking website | Your property listed on your manager's website. |
2. Pricing and revenue services
| Service | What it means |
|---|---|
| Dynamic pricing | Real time rate adjustments based on demand, events, and competition. |
| Seasonal adjustments | Higher rates for peak periods, lower rates to fill gaps. |
| Minimum stay rules | Optimised minimum nights for weekends, holidays, and off peak. |
| Discount strategies | Last minute and early bird offers to maximise occupancy. |
3. Guest communication and support
| Service | What it means |
|---|---|
| 24/7 enquiry response | Fast replies convert more bookings. |
| Check in coordination | Clear instructions, key access, and welcome information. |
| During stay support | Troubleshooting, emergency coordination, and local recommendations. |
| Check out coordination | Reminders, key return, and feedback collection. |
| Review management | Soliciting positive reviews and responding to feedback. |
4. Cleaning and maintenance
| Service | What it means |
|---|---|
| Professional cleaning | Vetted cleaners after every stay, following detailed checklists. |
| Linen service | Fresh sheets, towels, and bathmats provided and laundered. |
| Supplies management | Restocking toilet paper, soap, coffee, and other consumables. |
| Regular inspections | Scheduled checks for damage, wear, and maintenance issues. |
| Trades coordination | Reliable network of electricians, plumbers, and handymen. |
5. Compliance and risk management
| Service | What it means |
|---|---|
| STRA registration | Mandatory registration with state authorities. |
| Council compliance | Night caps, permits, and local rules. |
| Fire safety | Smoke alarms, evacuation plans, fire extinguishers. |
| Pool safety | Registration and certification. |
| Body corporate liaison | Approvals and notifications for strata properties. |
| Damage protection | Guarantees against accidental guest damage. |
6. Owner reporting and financial management
| Service | What it means |
|---|---|
| Owner portal | 24/7 access to live booking calendar, revenue data, and maintenance requests. |
| Monthly statements | Itemised income and expenses. |
| EOFY summary | All data in one place for your accountant. |
| Creditor payments | Payment to cleaners, trades, and suppliers on your behalf. |
| Trust account | Your money held securely in a licensed trust account. |
7. Ongoing strategy and optimisation
| Service | What it means |
|---|---|
| Performance reviews | Regular check ins on occupancy, revenue, and opportunities. |
| Competitor analysis | Monitoring similar properties to ensure competitive positioning. |
| Marketing updates | Seasonal promotions, email campaigns, and social media visibility. |
| Guest feedback loop | Using guest feedback to improve operations. |
What’s NOT typically included?
| Item | Who handles it |
|---|---|
| Strata or council fees | You pay directly. |
| Landlord insurance | You arrange (or manager advises). |
| Major capital works | You organise. |
| Cleaning fees | Passed through at cost. |
A good manager will be transparent about what’s included and what’s not.
The bottom line
Full‑service holiday rental managers provide a comprehensive suite of services – from marketing and pricing to guest support, cleaning, maintenance, compliance, and owner reporting. The right manager increases your income, protects your asset, and gives you back your time.
Handing someone your property takes trust. For decades, we’ve earned it. We care for every home as if it were our own, pairing genuine attention with the technology and transparency that deliver a return you can feel good about.